Diploma Of Leadership And Management
Course Overview
This qualification reflects the role of highly skilled senior operators who use a broad range of
hospitality skills combined with managerial skills and sound knowledge of industry to
coordinate hospitality operations. They operate independently, have responsibility for others
and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a
departmental or small business manager. The diversity of employers includes restaurants,
hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification
allows for multiskilling and for specialization in accommodation services, cookery, food and
beverage and gaming.
Course Structure
Core Units:
BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staf
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 I Implement and monitor work health and safety practices
Elective Units:
SITXFSA001 Use hygienic practices for food safety
SITHKOP005 Coordinate cooking operations
SITHCCC001 Use food preparation equipment
SITHCCC013 Prepare seafood dishes
SITHCCC014 Prepare meat dishes
SITHPAT006 Produce desserts
SITHCCC019 Produce cakes, pastries and breads
BSBRES401 Analyse and present research information
BSBADM502 Manage meetings
SITXWHS002 Identify hazards, assess and control safety risks
SITXHRM004 Recruit, select and induct staf
SITXCCS006 Provide service to customers
SITXHRM001 Coach others in job skills
SITHIND002 Source and use information on the hospitality industry
BSBSUS401 Implement and monitor environmentally sustainable work practices