Diploma in International Hospitality Operations Management Co-op

1. Introduction to Hospitality & Tourism

The aim of this module is to provide an understanding of the nature of hospitality and its products from a local and international perspective. You will get a holistic understanding of the industry, including the impacts of hospitality on destination economies, communities and fragile environments. You will be expected to take a critical perspective on the effects of hospitality on your own country and consider how hospitality can have a strategic developmental function.

2. Hospitality Career Readiness

This module will help you develop and enhance your written, verbal, interpersonal communication skills, time management skills and presentation techniques, to ensure success in any business environment. You will also learn to use Microsoft Office to help you operate more efficiently and be more productive.

3. Front Office Operations

This module introduces the systems and procedures required for front desk office operations. It also emphasizes the importance of high standards in the provision of customer service. You will develop knowledge and skills regarding reception procedures and understand the key legislation that relates to reception procedures. Finally, you will evaluate the suitability of different procedures for a range of hotel outlets.

4. Food and Beverage Operations

The aim of the Food and Beverage Operations module is to provide an understanding of the operational aspects behind this and how to cater to an international clientele in a range of establishments, in order to encourage an appreciation of the origins of food and beverage and to understand the various factors involved in meeting customer needs.

5. Food Sanitation, Safety and Health

This module aims to make an important contribution to the supervisory aspects of food hygiene and safety. Supervisors with food safety and health and safety responsibilities must ensure that all staff operates in a safe, hygienic and efficient manner. The overall aims of this module are to ensure you are familiar with key aspects of current legislation, good practice and health, safety and food safety issues.

6. Customer Service

The aim of this module is to provide a better understanding of what customer service is and how this can provide a quality product or service that satisfies the needs/wants of a customer. It also emphasizes effective communication skills in customer relations and services and you will learn how to deal with various customer-related situations.

7. Organizational Behaviour in Hospitality Industry

This is an introduction to the basic concepts and topics in organizational behavior (OB). This module focuses on OB at three levels: individual, interpersonal and collective. At the individual level, you will cover decision-making, motivation and personality; at the interpersonal level, you will cover power, influence and negotiations.

8. Hospitality Accounting

This module is designed to give you basic knowledge of the cyber world. This module will enable you to understand the principles of cyberattacks, the darknet, hackers’ motivations and various advanced technologies.

9. Business Environment

The aim of this unit is to provide an understanding of different organizations, the influence of stakeholders and the relationship between businesses and the local, national, and global environments. In this unit you will consider how different market structures shape the pricing and output decisions of businesses, as well as other aspects of their behavior.

10. Project Management

This course introduces concepts in a team-based environment and helps develop essential communication, negotiation, and decision-making skills that are necessary for effective project management.

11. Introduction to Marketing and Branding

12. Information Management

Graduates of this certificate can expect career opportunities under NOC 6311, 6312, 6313, and 6314 which includes positions such as:

1. Cafeteria supervisor
2. Canteen supervisor
3. Catering supervisor
4. Food service supervisor
5. Assistant executive housekeeper
6. Executive housekeeper
7. Hospital executive housekeeper
8. Hotel executive housekeeper
9. Housekeeping director
10. Housekeeping manager
11. Casino dealer supervisor
12. Hotel clerk supervisor
13. Reservations supervisor
14. Tour guide supervisor
15. Travel clerk supervisor
16. Call centre agent supervisor
17. Contact centre supervisor
18. Current accounts supervisor
19. Customer service representatives supervisor – financial services
20. Information clerks supervisor