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Certificate III in Business (Customer Engagement)

Provider:
Danford College
Course Code:
BSB30120
CRICOS Code:
104959B
Qualification Level:
Certificate
Course Area:
Management and Commerce
Duration:
26-Week
Study Mode:
Full Time
Location:
Melbourne, Australia
Course Fees:
AUD 4,000 Per Course
Delivery Mode:
On Campus
Target:
International
Intake:
Flexible Intakes
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Course Overview

This qualification will build your skills and knowledge to be able to deliver service in a variety of Business Services job roles.
Once qualified graduates will be able to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will develop competencies to use sound judgment and relevant theoretical knowledge providing technical advice and support to a team.

Course Structure

The following 13 units of competency must be completed:

Core Units

  1. BSBCRT311 Apply critical thinking skills in a team environment
  2. BSBPEF201 Support personal wellbeing in the workplace
  3. BSBSUS211 Participate in sustainable work practices
  4. BSBTWK301 Use inclusive work practices
  5. BSBWHS311 Assist with maintaining workplace safety
  6. BSBXCM301 Engage in workplace communication

Elective Units

  1. BSBOPS305 Process customer complaints
  2. SIRXCEG002 Assist with customer difficulties
  3. BSBOPS304 Deliver and monitor a service to customers
  4. SIRXCEG005 Maintain business to business relationships
  5. BSBESB401 Research and develop business plans
  6. BSBWRT311 Write simple documents
  7. BSBTEC301 Design and produce business documents

Entry Requirement

Admission Requirements
Minimum Age to Apply
To study at Danford College, all international students must be at least 18 years of age or above when the course starts.
Academic Entry Requirements
All international students must meet a minimum academic requirement to gain admission to Danford College. Danford College requires the successful completion of studies equivalent to Australian Year 12 education as the minimum level of entry into our courses.
Language Requirement
IELTS Score (Minimum)
International students must provide evidence of English language proficiency to Danford College. Students must have a minimum score of an internationally recognised English test.

For most Vocational course’s students are required to have a minimum IELTS (International English Language Testing Service) score of 5.5 overall with no band/sub score under 5.0 or equivalent English language tests as per accepted by the Department of Immigration.

Career Opportunities

  • Medical Receptionist
  • Records Clerk
  • Administrative Assistant
  • Customer Service Representative
  • Medical Secretary

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