This qualification is made up of 27 units of competency (17 core units and 10 elective units).
17 CORE UNITS
Manage Risk
Write complex documents
Source and use information on the travel and tourism industry
Interpret financial information
Develop tourism products
Manage diversity in the workplace
Enhance the customer service experience
Manage finances within a budget
Lead and manage people
Monitor work operations
Prepare and monitor budgets
Develop and Manage quality customer service practices
Research and comply with regulatory requirements
Establish and conduct business relationships
Establish and maintain a work health and safety system
Develop and implement marketing strategies
Develop and implement a business plan
10 ELECTIVE UNITS
Sell tourism products and services
Access and interpret product information
Use a computerised reservations or operations system
Provide advice on international destinations
Provide advice on Australian destinations
Prepare quotations
Construct normal international airfares
Process travel-related documentation
Construct promotional international airfares
Book suppliers products and services
Admission Requirements | |
---|---|
Minimum Age to Apply | Be 18 years of age or over. |
Academic Entry Requirements | Have completed Year 12 or its equivalent with suitable English language skills |
Language Requirement | |
---|---|
IELTS Score (Minimum) | International Students are also required to have an English ability at the IELTS 5.5 or equivalent. |
Attainment of this qualification may enable the participant to fill positions in account manager, business development manager, director of groups and incentives, director of marketing, director of product development operations manager, director of sales or general manager.